Refund Policy

Last updated 28 October 2026

• Unused credit: you can ask for a refund of unused purchased credit within 30 days of the purchase. We refund the unused part of that top-up to the original card. Card processing fees and credit already used are not refundable.
• Failed requests: requests that fail at the provider are not charged.
• Free credit has no cash value and is not refundable.
• Suspended accounts: credit is not refunded if an account is suspended for breaking our Acceptable Use Policy.

To request a refund, email [email protected] from your account email. Refunds are processed within 10 business days.